Berriez Casino — Privacy Policy

1. Who we are

Berriez Casino operates this website and online services. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit berriezcasinoau.com or create an account to play our casino games.

2. Information we collect

We may collect information that you provide directly and information we collect automatically when you interact with our services. Types of data include:

• Account information: name, email address, date of birth, username, and account preferences.

• Verification and compliance data: identity details you submit for verification, and information needed to support regulatory and anti-fraud checks.

• Payment and transaction data: deposit and withdrawal details, billing information, payment method identifiers, and transaction history.

• Game and usage data: game sessions, bets/spins, outcomes, time spent, device and browser data, and activity related to security.

• Customer support data: messages, correspondence, and records of requests you make to our support team.

• Marketing preferences: whether you choose to receive promotional messages and what communications you interact with.

• Cookies and similar technologies data: identifiers and information stored on your device to recognise you and understand usage.

3. How we use your information

We use personal information for the purposes below. Where required, we apply appropriate legal bases for processing. Typical uses include:

• Providing and operating the casino service, including account management, game access, and maintaining your betting history.

• Processing payments and handling withdrawals securely.

• Maintaining fair play, preventing fraud, detecting bots, and enforcing our terms.

• Communicating with you about your account, deposits, withdrawals, and service-related notices.

• Responding to support requests and improving customer service.

• Personalising content and improving user experience based on device and activity information.

• Sending marketing communications where you have consented or where permitted by applicable law, and managing opt-outs.

• Security monitoring, system administration, and protecting against unauthorised access.

4. Cookies and tracking technologies

We and our partners may use cookies, web beacons, local storage, and similar technologies. These help us remember preferences, understand site usage, and support essential features. Cookies may be:

• Essential: necessary for core functions such as secure account access and fraud prevention.

• Performance and analytics: to measure usage and improve site performance.

You can manage cookies through your browser settings and, where available, controls on our website. Disabling certain cookies may affect functionality or limit personalisation.

5. Sharing of information with third parties

We do not sell your personal information. We may share information with trusted third parties to deliver our services and meet legal or security requirements. Sharing may include:

• Payment service providers to process deposits, withdrawals, and refunds.

• Game and platform providers and technical vendors that support game delivery and reliability.

• Identity verification and fraud prevention partners to verify age and identity, and to reduce financial crime.

• IT hosting and security providers that help operate our systems.

• Analytics providers to understand traffic and improve performance (subject to cookie choices).

• Legal and compliance advisers where disclosure is necessary to respond to lawful requests or protect rights.

Where required, we ensure appropriate contractual protections are in place with processors and service providers.

6. Data security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. Measures may include access controls, encryption in transit, secure authentication, and monitoring for suspicious activity.

No method of transmission or storage is perfectly secure. Accordingly, we cannot guarantee absolute security, but we work to reduce risk and respond to potential incidents.

7. Data retention

We retain personal information only for as long as necessary for the purposes described in this policy, including to provide services, meet regulatory and compliance obligations, resolve disputes, and enforce our terms. Retention periods vary by data type—for example:

• Account and transaction records are kept for the time required to manage the account, facilitate payments, and comply with compliance obligations.

• Support communications are retained to handle requests and for record-keeping.

• Security and fraud-related logs may be retained for longer where needed to investigate and prevent abuse.

When data is no longer needed, we take steps to delete, anonymise, or securely dispose of it.

8. Player rights and choices

You may have rights depending on applicable law and your location. These may include:

• Requesting access to personal information we hold about you.

• Requesting correction of inaccurate or incomplete data.

• Requesting deletion of certain data, subject to legal exceptions.

• Objecting to or restricting certain processing activities.

• Requesting portability of certain data where applicable.

• Withdrawing marketing consent at any time, where consent is the basis for processing.

To help protect your privacy and security, we may verify your identity before fulfilling requests.

9. International data transfers

Because we use global service providers and secure platforms, your personal information may be transferred to countries outside the jurisdiction where you live. Where transfers occur, we use contractual safeguards and other appropriate measures to help protect data and meet legal requirements.

10. Children’s privacy

Berriez Casino is intended for adults who meet the eligibility requirements under our Terms of Use. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can investigate and take appropriate action.

11. Licence information

Berriez Casino operates under licence number GLH-61E7B51E79E4516C.

12. Contact us

If you have questions about this Privacy Policy or want to exercise your rights, contact our support team using the details provided on our website. Please include enough information for us to identify your account and respond securely.