Berriez Casino Help
Find quick answers to your questions or get personalised support from our team.
Popular Topics
Deposits & withdrawals
Find details on payment options, how long transfers take, and the limits that apply to transactions.
Get Help →Bonuses & promotions
Understand bonus terms, wagering requirements, and how to claim offers.
Get Help →Account management
Account verification, security settings, and personal information updates.
Get Help →Games & technical
Get guidance on game rules, technical glitches, and what devices or platforms are supported.
Get Help →Frequently Asked Questions
Payments & banking
What payment methods do you accept?
+We support Visa, Mastercard, Skrill, Neteller, Bitcoin, bank transfers, PayPal, and Paysafecard. Every transaction is protected using 256-bit SSL encryption.
How long do withdrawals take?
+Withdrawal speed depends on the method: E-wallets (up to 24h), Credit cards (1-3 days), Bank transfers (3-5 days), Bitcoin (up to 2h).
Are there any withdrawal fees?
+No—Berriez Casino doesn’t charge withdrawal fees. Your payment provider may still add their own charges.
Bonuses & promotions
How do I claim the welcome bonus?
+Simply register an account and make your first deposit of A$20 or more. The bonus will be automatically credited to your account.
What are wagering requirements?
+Just create an account and make your first deposit of AUD 20 or more. The bonus is added automatically to your account.
Account management
How do I verify my account?
+Upload a valid ID, proof of address, and payment method verification in your account settings. Verification typically takes 24-48 hours.
Can I change my email address?
+Wagering requirements tell you how many times you must play through your bonus before you can withdraw winnings. Our standard requirement is 35x.
Games & technical
A pokie won't load — what should I try first?
+Upload a valid ID, proof of address, and verify your payment method in your account settings. Verification usually takes 24–48 hours.
Can I try a pokie before playing with real money?
+Yes, reach out to our support team with your request. For security, we’ll ask you to verify your identity.
Do the games run fair, and can that be checked?
+Start by refreshing the page and clearing your browser cache—this resolves most stuck loading issues. If it still won’t run, try another browser or switch between WiFi and mobile data, as some game providers don’t like slow connections.
Why does a game run slower on my phone than my laptop?
+Many slot games include a free demo so you can try the reels, bonus features and volatility without risking your balance. Live dealer and jackpot games generally need a real account.